Ring is recalling its second-generation video doorbells because the battery can overheat when the incorrect screws are used for installation and catch on fire, the Consumer Product Safety Commission (CPSC) cautioned. The company has received 85 incident reports including 23 reports of the doorbells igniting when the wrong screws are used resulting in minor property damage. At least eight reports involved minor burns to consumers. The recall affects about 350,000 doorbells sold in the United States and another 8,700 sold in Canada.
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision.
The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Anyone who has affected doorbells should stop installing them and contact Ring for revised installation instructions or download them from the company’s website.
The doorbells were sold at electronics and home goods stores across the country and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100 each.
Consumers with questions can contact Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.