Consumers with certain Residential Elevators-brand home elevators should immediately stop using them and contact the company to schedule a free repair because they have a defect that can cause them to rise unexpectedly to the top of the elevator shaft and abruptly stop, the Consumer Product Safety Commission (CPSC) warned. This issue poses impact hazards to any occupants in the elevator cab.

The recall affects models LLT-952, LLT-953, LLT-954, and LLT-955 sold by Residential Elevators’ dealers and home builders nationwide for between $18,000 and $50,000. The elevators were shipped and installed between January 2014 and April 2017. The home elevators have “Residential Elevators” printed on the light in the operating panel inside the elevator cab.

All affected elevators must be repaired, including ones that have been inspected as part of the company’s March 29, 2018, recall, which involved a similar issue. To date, Residential Elevators has received six reports of a failure in the motor gearbox assembly. No injuries have been reported.

Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators can determine whether a residential elevator is included in this recall by the consumer’s street address. The company is contacting all known purchasers with affected elevators to schedule a repair.

Consumers can call Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at, or online at and click on “Recall Information” for more information.

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