People with WHILL Model Ci personal mobility devices should stop using them immediately and contact the company for a free replacement control pad, the Consumer Product Safety Commission warned.

electric chair for web Personal mobility devices recalled due to crash hazardWHILL is recalling the Model Ci Personal Electric Vehicle because the vehicle’s control pad can malfunction causing the power to turn on or off and the speed to increase or decrease, posing crash and injury hazards. The company has received 15 reports of device malfunctions. No one, to date, has been injured.

The personal mobility vehicles are powered by a lithium-ion battery, are controlled by the occupant, and are motorized. The serial number of the recalled devices range from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Affected Model Ci Personal Electric Vehicles were purchased online at,, and and other online retailers from November 2017 through September 2019 for about $4,500. Consumers with affected personal mobility devices who have questions should call WHILL toll-free at 844-699-4455, email at or online at and click on “Contact” and then “Support” for more information.

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