Prestige Solo & Prestige Excellence is recalling about 63,000 condensing gas boilers after linking a consumer’s death from carbon monoxide poisoning to a potential defect with the units.
According to the manufacturer, flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, which poses a carbon monoxide poisoning hazard to consumers. Prestige has received one report of death from carbon monoxide poisoning associated with the recalled boilers in 2016 after the boiler was repaired but the adapter was not reattached. The company also received two other reports of vent tube adapter separation from the recalled boilers.
Twenty-two Prestige Solo & Prestige Excellence condensing gas boiler models for residential and light commercial use are affected. A full list with serial numbers can be found here on the Consumer Product Safety Commission website. All affected models were manufactured between November 2011 and October 2019. They were sold by wholesale distributors and installed by contractors across the country from November 2011 through July 2020 for between $3,400 and $9,700.
The wall-hung condensing gas boilers are housed in a white metal box with the name “Prestige” printed on the front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm’s “how to” document at www.triangletube.com.
Anyone who has a recalled boiler should immediately schedule a free repair with Triangle Tube at 877-574-5036, or online at www.triangletube.com and click on “Recall Information.” Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Anyone who does not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.