A Comcast Corp. unit has agreed to pay more than 40 customer account executives $190,000 to settle a consolidated collective action alleging that the company failed to properly pay them overtime. Comcast Cable Communications Management LLC agreed to the settlement with named Plaintiff Joel Faust, who represents at least 37 opt-in Plaintiffs, as well as named Plaintiffs in three related individual actions who claim they were cheated on overtime pay for performing various tasks in violation of the Fair Labor Standards Act (FLSA) and Maryland state statutes.
The dispute goes back to two proposed class actions filed by lead Plaintiffs Joel Faust and Marshall Feldman in August 2010 and Ishmael Andrews in October 2012, alleging that Comcast violated the FLSA, the Maryland Wage and Hour Law and the Maryland Wage Payment and Collection Law when it required customer account executives in separate Maryland call centers to undergo a series of login- and logout-related procedures without compensation.
The Plaintiffs are customer account executives for Comcast who provide service and support over the phone to current and prospective customers and review company emails to stay informed regarding its newest products and services, according to court documents. The suits claimed that Comcast didn’t compensate them for overtime worked while booting up computers, opening software applications and reviewing emails.